FAQ

Frequently Asked Questions

Find answers to common questions about importing, customs clearance, and our logistics services.

Customs & Documentation

What documents do I need to import goods into the United States?

The required documents typically include: Commercial Invoice, Packing List, Bill of Lading or Airway Bill, and any product-specific certificates or permits. Depending on your goods, you may also need FDA registration, USDA permits, or other agency-specific documentation. Our team will help identify exactly what you need based on your specific shipment.

How long does customs clearance take?

Standard customs clearance typically takes 1-5 business days, depending on the type of goods and whether any agency holds or examinations are required. As a CTPAT certified company, many of our shipments qualify for expedited processing. We provide real-time updates throughout the clearance process.

What is a customs bond and do I need one?

A customs bond is a financial guarantee to U.S. Customs and Border Protection that all duties, taxes, and fees will be paid. You need a bond for any commercial shipment valued over $2,500, or for any goods requiring a permit or license. We can arrange both single-entry and continuous bonds based on your shipping frequency.

How are import duties calculated?

Import duties are calculated based on the Harmonized Tariff Schedule (HTS) classification of your goods, their declared value, and country of origin. Duty rates vary widely depending on the product. Our licensed customs brokers will accurately classify your goods and identify any applicable trade programs that could reduce your duty costs.

Shipping & Logistics

What is the difference between FCL and LCL shipping?

FCL (Full Container Load) means you’re shipping enough cargo to fill an entire container, giving you dedicated space and typically faster transit times. LCL (Less than Container Load) consolidates your cargo with other shipments, which is more economical for smaller volumes but may have slightly longer transit times due to consolidation and deconsolidation.

How do I track my shipment?

We provide real-time tracking updates for all shipments. Once your cargo is booked, you’ll receive tracking information and regular status updates via email. You can also contact our team directly for immediate updates on any shipment.

What ports does Cordaro Shipping serve?

We primarily serve the Port of New York/New Jersey through our Staten Island and Lynbrook offices, and the Ports of Los Angeles and Long Beach through our Diamond Bar, California office. However, we can coordinate shipments through any U.S. port.

Do you handle hazardous materials?

Yes, we handle hazardous materials (DG/HAZMAT) shipments by ocean and air. This requires special documentation and handling procedures. Please inform us at the time of quoting if your shipment contains any dangerous goods so we can ensure proper compliance.

Compliance & Certifications

What does it mean that Cordaro Shipping is CTPAT certified?

CTPAT (Customs-Trade Partnership Against Terrorism) is a voluntary supply chain security program led by U.S. Customs and Border Protection. Our certification means we meet rigorous security standards and our shipments often receive expedited processing with fewer inspections, translating to faster clearance times for our clients.

How do you handle FDA-regulated products?

We have extensive experience with FDA-regulated imports including food, drugs, medical devices, and cosmetics. We ensure proper Prior Notice filings, coordinate with FDA for any holds or examinations, and help navigate the complex regulatory requirements for these products.

Can you help with obtaining import permits?

Yes, we assist clients in understanding and obtaining necessary permits from various government agencies including FDA, USDA, EPA, FCC, and others. We’ll guide you through the requirements based on your specific products and help ensure you have all necessary authorizations before your goods arrive.

What languages does your team speak?

Our multilingual staff is fluent in English, Spanish, and Italian. This enables us to communicate effectively with international partners and serve our diverse client base in their preferred language.

Still Have Questions?

Can’t find the answer you’re looking for? Our team is here to help. Reach out and we’ll get back to you as soon as possible.

U.S. Licensed

Customs Broker

CTPAT Certified

Security Partner

A trusted, family-run international logistics company providing comprehensive customs brokerage and freight forwarding services since establishment.

4398 Victory Blvd., Staten Island, NY 10314

Frequently Asked Questions

Customs & Documentation

Shipping & Logistics

Compliance & Certifications

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